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Terms of Service

Effective Date: August 25, 2025

1) Introduction

Z360BIZ LLC (“Z360,” “we,” “us,” “our”) provides the Z360 platform at www.z360.biz (the “Site”) and related Services. By creating an account, signing an order, or using the Services, you agree to these Terms, our Privacy Policy, and any Order Form (together, the “Agreement”). If you accept on behalf of an organization, you confirm you have authority to bind it.

We may update these Terms; we will notify you of material changes (e.g., email, in‑app). Continued use after the effective date means you accept the changes.

2) Definitions

  • Account: Your unique access to the Services.
  • Approved Abilities: Discrete actions you enable for Z360 to perform (e.g., book/reschedule, send invoice, update a record).
  • Browser Tasks: Execution of approved abilities via controlled click/typing in your browser or browser environment to complete work in your tools, with a click‑by‑click audit trail.
  • Customer Data: Data you or your users provide or connect to the Services (including conversations, contacts, tickets, call audio/transcripts if enabled, and content in connected tools) processed on your behalf.
  • Documentation: Guides, help docs, and product terms we provide.
  • Order Form: A signed or online order stating plan, term, pricing, and limits.
  • Subscription Term: The initial and renewal periods stated in your Order Form.

3) Accounts & eligibility

You must be 18+ to create an Account. Keep credentials confidential and accurate. You’re responsible for activity under your Account, including actions by your personnel. Individual logins are for one natural person and may not be shared simultaneously.

4) Services & license

During your Subscription Term, and subject to payment, we grant you a non‑exclusive, non‑transferable, limited right to access and use the Services for your internal business purposes in line with the Documentation and your Order Form.

4.1 What Z360 does

Z360 is a digital teammate that (a) talks with your customers across channels and (b) performs approved abilities—including Browser Tasks to work inside your tools—with supervised execution, audit trail, and safe handoff for unusual cases.

4.2 Trials and betas

Trials and pre‑release features are provided as is, may change or end at any time, and may have reduced support. Convert to paid before a trial ends to avoid loss of trial data.

4.3 Availability & changes

We use commercially reasonable efforts to provide continuous service, excluding maintenance, upgrades, or factors outside our control. We may improve, modify, or discontinue features. If we materially reduce core functionality, you may terminate the affected Service and request a pro‑rata refund for the unused portion of prepaid fees.

5) Your responsibilities

  • Lawful use & consents: You must comply with applicable laws (e.g., TCPA, CAN‑SPAM, carrier rules) and obtain all required consents, including for call recording.
  • Approved abilities: Configure abilities prudently, set supervision and thresholds, and review audit logs. Z360 is not fully autonomous and will handoff unusual cases.
  • Third‑party terms: When Z360 performs Browser Tasks or API actions in your tools, you’re responsible for ensuring that use complies with those tools’ terms and policies.
  • Customer Data: You warrant you have the rights to process Customer Data and that it doesn’t violate law or third‑party rights.

6) Integrations & telephony

You may connect third‑party services (e.g., Google, Stripe, Twilio). We aren’t responsible for third‑party availability or terms. Emergency services (e.g., 911) are not supported by Z360 telephony.

7) Fees & payment

Fees are stated in your Order Form or online plan. Unless stated otherwise, fees are non‑refundable. We bill in advance (monthly/annually) and may charge overages if you exceed plan limits (e.g., seats, storage, SMS/calls). You authorize our processor (Stripe) to charge your payment method. You’re responsible for applicable taxes (excluding our income taxes). Late amounts may accrue interest and may lead to suspension after notice.

8) Support & maintenance

We provide support through listed channels during business hours and may schedule maintenance (with reasonable notice where practical). Emergency maintenance may occur without notice.

9) Intellectual property

We and our licensors own all rights in and to the Services and Documentation. No rights are granted except those expressly stated. If you provide Feedback, you grant us a perpetual, irrevocable, worldwide license to use it without obligation.

10) Confidentiality & privacy

Each party may access the other’s Confidential Information and must protect it with reasonable care, use it only to perform under this Agreement, and disclose it only to personnel and providers under similar obligations. See our Privacy Policy for how we handle Personal Data and Customer Data. If needed, we will execute a DPA for processor scenarios, and a BAA for HIPAA (if offered and executed).

11) Disclaimers

Except as expressly stated, the Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind. We do not warrant uninterrupted or error‑free operation, nor that outputs will meet your requirements. You are responsible for the final review of actions and outputs.

12) Indemnification

  • You will indemnify us from third‑party claims arising from your unlawful use, violation of third‑party rights, or Customer Data.
  • We will defend you against claims that the Services (excluding your data, your configurations, and third‑party components) infringe a U.S. IP right. We may procure rights, modify, or refund unused prepaid fees and terminate affected Services to resolve such claims.

13) Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Each party’s aggregate liability is limited to the fees paid or payable in the 12 months before the event giving rise to the claim. These limits apply to the maximum extent permitted by law.

14) Term & termination

Subscriptions renew automatically for successive terms (matching the prior term) unless either party gives 30 days’ notice before renewal. Either party may terminate for material breach not cured within 15 days of notice. We may terminate for convenience with 30 days’ notice and refund any unused, prepaid fees. Upon termination, your right to use the Services ends; we may delete your data after 30 days (subject to legal retention). Sections that by their nature survive will survive.

15) Miscellaneous

  • Governing law & venue: Wyoming law; exclusive venue in state/federal courts in Sheridan, WY.
  • Assignment: Neither party may assign without consent, except to an affiliate or in connection with a merger/acquisition.
  • Independent contractors; force majeure; severability; notices (to addresses on the Order Form or listed on our Site).
  • Publicity: We may use your name/logo to identify you as a customer unless you opt out via support@z360.biz.

 

If you need support, please reach out through the following available channels:

Email: support@z360.biz

Phone: (469) 200-1097